Complaints Advisory Service
HAP provides a completely confidential complaints advisory service. If you need advice about what may justify making a complaint, or how to submit a complaint against a HAP member, or against staff or consultants working for the HAP Secretariat, please contact the Regulatory Services Director either by phoning +41227881643 or email by clicking here.
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Lisa Henry DanChurchAid's Humanitarian Response Director speaking with women in Darfur. August 2009
"I welcome HAP's own efforts to ensure continuous improvements and lesson learning by launching a review of the Standard later this year.
In my view, with minor tweaks, it could become the basis for improving the management practices of development, rehabilitation, environmental and human rights agencies too. "
My own conviction that we must improve our record of disaster risk reduction would also be well served if this were to happen. "
Gareth Thomas - UK Under Secretary of State for International Development - 28 May 2008
