Services

Click on the links below for a price guide and short description of each service, or here for an outline of HAP's pricing policy. For a more detailed description of all capacity building and organisatonal development services currently offered by HAP, download this document. 

• Basic accountability services

  • Accountability and Quality Management Workshop

• Advanced accountability services

  • Designing an Accountability Framework

  • HAP Standard Baseline Analysis

• Certification services

  • HAP Standard Certification Audit

  • HAP Standard Certification Mid-Term Progress Audit

• Specialised complaints management services

  • Complaints and Response Systems Workshop

  • Building Safer Organisations - Investigation Learning Programme  

• Field Support Services

• Peer Support Services

 

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HAP's Pricing Policy

Indicative fees for HAP's services are informed by four principles:

1. Financial Participation: To achieve greatest impact, HAP prefers to work with agencies that make a real commitment to improving the quality and accountability of their humanitarian programmes. Therefore HAP expects to recover a proportion of the costs of its services from agencies that use them. However, with continuing donor support for HAP’s capacity building programme, HAP is able to offer its services at less than their full cost. 
2. HAP Members come first: Priority is always given to members of HAP when scheduling services. Furthermore, for most services HAP charges non-members double the full-member rate.
3. Smaller agencies pay less: HAP charges a small agency rate for agencies with an average annual total expenditure of less than five million Swiss francs. The small agency rate is normally set at half the standard rate.
4. No geographical bias: HAP charges a flat rate for its services, irrespective of the location of the agency. All costs for HAP staff are included in the rates quoted, unless mentioned otherwise in the price guide.

Please note that this list of services is reviewed regularly to take into account experience, level of demand and feedback, and that availability, format and prices may vary from that described above. 

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