Secretariat

The Secretariat of HAP International is responsible for:

Developing and maintaining principles of accountability to beneficiaries through research, consultation, and collaboration;
Supporting members and potential members of HAP International in adhering to the principles of accountability to beneficiaries by providing training and advice;
Communicating, advocating, promoting, and reporting on principles of accountability;
Monitoring and reporting on implementation of HAP International’s principles of accountability to beneficiaries;
Assisting members in finding solutions where concerns or complaints are raised about them.

Download Secretariat Workplan (2010-2011 version)

Download HAP Organigram (July 2010 version)

Core services provided by the Secretariat

The services provided by the HAP Secretariat are divided into three core fields: Regulatory, Development and Policy Services. These teams help members improve their accountability to disaster survivors and facilitate standard setting, certification, training, research and specialised advice and support.

Regulatory Services

Regulatory Services uses the power of self-regulation to help agencies hold themselves accountable to beneficiaries. It helps agencies achieve:

certification against the Standard
accreditation as HAP certifying body
high-quality complaints handling

Development services

Development Services is the spring board for organizational change. It helps agencies meet and exceed their commitments to accountability by providing:

training on the HAP Standard and complaints handling for staff
peer-to-peer support for in-house accountability leaders
field support for accountable programming in protracted and acute emergencies

Policy services

Policy Services generates and disseminates knowledge on good practices in humanitarian accountability through:

research
standard-setting
communications within and outside the humanitarian community